Privacy Policy

Privacy Policy

We want your shopping experience with us to be easy, enjoyable and for you to be able to relax in the knowledge that you are shopping for your Jams, Marmalades, Chutneys and Curds in a safe and secure environment. Selsdon Jam Pan, hereinafter referred to as ‘We’ or ‘Our’;, is committed to protecting your privacy and keeping your information secure and we trust our Policy below will enable you to shop confidently on our site.

If you use our website (www.selsdonjampan.co.uk) for window shopping, ordering or otherwise, we will assume you have read, understood and accepted all of the terms set out in this policy.

What information will we hold for you?

In order to process your order, deliver your items or contact you with a query, we will require information such as your name, telephone number, email address, home & delivery address and card payment details.

How will my information be kept secure?

We are committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information. For the purpose of the Data Protection Act 1998, the data controller is Selsdon Jam Pan.

When you pay for your order with us you will be taken to a secure page which will be recognisable from both the browser address at the top, which will change from ‘http’ to ‘https’, and the secure padlock icon next to the browser address. The card details you enter will then be encrypted using the Secure Socket Layer (SSL) technology on this page.

When you make a purchase online, the order is processed by Selz. Selz do not store any payment information, however will retain your Name, Address (Billing and Postal), Email Address and Phone Number for us to be able to deliver your order and contact you regarding your order if we need to. You can view the Selz privacy policy at: https://selz.com/privacy.

When you make a purchase, you can either choose to make a payment via Debit or Credit Card, or PayPal. If you pay via a Debit/Credit Card, these payments are processed by iZettle. Your details will be processed by the iZettle payment gateway who offer the highest level of card data security (PCI DSS Level 1 compliant). You can view the iZettle privacy policy at: https://www.izettle.com/gb/legal/privacy-policy. If you to pay via PayPal, Paypal will process your payment and their privacy policy can be viewed here: https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full. Your payment details will not be stored anywhere on our system.

What do I need to know about Cookies?

We use cookies on our site to give you a better shopping experience by allowing us to remember what is in your basket and remembering you when you return to our site. A cookie is a text file containing small amounts of data that is stored on your device (e.g. computer, tablet or mobile phone) when you visit certain webpages. Although you will need to have cookies enabled on your device to make a purchase from us, you can still browse our site without them.

Our site uses both ‘session’ and ‘persistent’ cookies. Session cookies only last for the duration of your browsing session on the website and will expire when you close your browser. Persistent cookies will stay on your device until you erase them, or they expire a later date. You may delete the cookies if your browser or browser add-on allows but choosing to do so may interfere with your use of our site. As our website is run by Selz, you can view their specific cookie policy at: https://selz.com/privacy.

Will you hold any of my details for future marketing purposes?

We hope you will enjoy your shopping experience with us, be thrilled with your purchases and want to shop with us again. For this reason, we will keep your details on our system (through Selz, as outlined previously) so that we can contact you now and again with information about new products or offers that we think might be of interest to you. We will never pass your details on to any third party. Should you choose not to receive communication from us in the future simply email: [email protected] and we will remove you from our mailing list. There will be an opportunity to unsubscribe from any emails that you receive by simply following the relevant instructions on the email.

Where did you get my details from?

From time to time we may purchase data from third parties who provide lists for marketing purposes. Should you not wish to receive information from us, please email: [email protected].


This policy was last updated in December 2020 and we reserve the right to change it as necessary.